Privacy Policy
TAC is committed to protecting your privacy. Any personal
information collected, handled, stored or disclosed about
you through our on-line services will be managed in
accordance with the Transport Accident Act 1986, Information
Privacy Act 2000 and the Health Records Act 2001.
Personal information means information or an opinion that
is recorded about an individual whose identity is apparent,
or can reasonably be ascertained, from the information or
opinion. (Note: while information about site visits such as
IP address is not considered personal information, TAC
handles such information in accordance with its Privacy
Policy.)
This Privacy Statement applies to TAC’s website and
on-line services. It does not cover other aspects of the
operations of TAC. TAC has a comprehensive privacy policy of
which this statement forms a part.
TAC’s role is to pay for treatment and benefits for
people injured in transport accidents. It is also involved
in promoting road safety in Victoria and in improving
Victoria's trauma system. Collection and use of
Collection and use of personal Information
TAC will only collect and record personal information via
this website if it is provided directly to us and is
necessary for us to perform our functions or activities; for
example TAC will need to collect personal information to
send requested information, to provide a regular newsletter,
or to act on feedback provided. In particular, personal
information is collected in the following situations:
- when you send us an email;
- when you use our on-line services, such as
completing a form electronically
- when you register as a site user;
- when you provide feedback by email or by using the
feedback form on our website.
Anonymity and TAC's website
Other than in the circumstances described above, TAC intends
to allow people to visit its website anonymously; that is
without revealing their identity.
Where people have cookies enabled, TAC may collect some
information about each site visit (see Cookies and Web
beacons below). However, TAC does not attempt to link this
information to a particular individual.
If you do not have cookies enabled, and you do not
register on the site or send an email, there will be no
record of your visit to the TAC website.
Email
How the TAC will use your email address
If you give us your e-mail address, it will be recorded and
used solely for the purpose for which you have provided it.
It will not be disclosed, added to a mailing list or used
for any other purpose without your consent.
Sending information to the TAC via email
The Internet is an insecure medium and users should be aware
that there are risks in transmitting information by email.
Information sent via unencrypted email may be at risk of
being intercepted, read or modified. In order to protect
your privacy and the privacy of others, we request that you
do not send us personal information by email.
The TAC will not forward information of a personal nature
by internet email. We will only forward such information by
traditional means, such as post, fax or telephone, if
appropriate.
If you choose to use internet email to send personal
information, then the TAC can only respond where we have
been provided with a postal address, fax number and/or
telephone number.
Technical Information
We collect technical information through the usage of click
stream data for statistical purposes. Cookies and Web
Beacons are used to understand site usage and usability.
Click stream data
When you visit our on-line services, TAC makes a record of
your visit. The following information, referred to as 'click
stream data' in computer language, is logged by our server:
- your server address;
- your top level domain name (for example, .com, .gov,
.au, .uk, etc);
- the date and time you visited our website or
completed the on-line transaction;
- the pages you accessed and documents you downloaded;
- the type of browser you are using; and
- the address of the referring site (that is, the
previous site you visited).
All of this information is collected for statistical
purposes to enable us to assess the number of visitors to
the different sections of our site, determine what
information is most and least used and help us make our site
more useful to visitors.
We do not actively seek to identify you. However, in the
unlikely event of an investigation, a law enforcement agency
may exercise a warrant to inspect our server's logs.
Use of Cookies
When you visit our site, our server may generate a cookie. A
cookie is a small piece of information (a text file) that a
web server can place temporarily on your hard drive or web
browser. It is used by your browser to identify the pages
that you have visited on our site. A cookie is uniquely
yours and can only be read by the server that gave it to
you.
TAC may assign a ‘unique identifier’ to a cookie so that
it can tell if a visit is from a new or repeat visitor. It
may also use Cookies and Click stream data to identify the
pages that are viewed by the same visitors and the frequency
of those visits.
Why are Cookies used?
We use cookies to understand site usage and to improve the
content and usability of our sites. We do not use cookies to
collect personal information. Cookies, alone, do not reveal
your e-mail address or other personal information. You
choose to provide this information by, for example,
registering at our site. The information you provide may be
linked to the data stored in the cookie.
What is a Web Beacon?
A web beacon is an often-transparent graphic image that is
placed on a site (or in an e-mail) and when used in
combination with cookies, can monitor the behaviour of the
user visiting the site (or sending the e-mail). The type of
information collected might include the Internet Protocol
address of the computer that retrieved the image, the time
the web beacon was viewed and for how long, the type of
browser thatretrieved the image and previously set cookie
values. It does not identify youunless you have already
identified yourself. Web beacons are also known as Web bugs,
pixel tags or clear GIFs.
Security of Electronic Transmissions
We take reasonable steps to secure the information
transmitted to our on-line services. However, the nature of
electronic transmissions is such that there is the
possibility that a third party may observe this information
whilst it is in transit. You may prefer to provide
information by telephone or paper mail or in person.
External Links
When accessing external links provided on our site, it is
recommended that you read the site-owners' privacy statement
before disclosing your personal information. We do not
accept responsibility for inappropriate use, collection,
storage or disclosure of your personal information outside
of our site.
Access and Correction
If you:
- want to have access to the personal information (if
any) that we hold about you;
- want to know more about what sort of information we
hold, for what purposes and how we deal with that
information;
- believe that the personal information that we hold
about you is not accurate, complete and up to date; or
- have concerns about your privacy rights, please
contact us.
How to Contact Us
If you have concerns about privacy or questions about the
TAC's privacy policy you can contact the TAC's Information
Privacy Officer on 1300 654 329 or 1800 332 556.
More Detail
The TAC has a comprehensive privacy policy that deals with
the collection use and disclosure of personal and health
information of TAC clients. This policy is set out in the
benefits and policies section on this site in
your privacy and the TAC.
